FAQ’s on Parking Garage Components & Installations
Frequently Asked Questions
Why Choose Us
1. What makes PROGUARD PACIFIC different from big box retailers or local fabricators?
We bring decades of hands-on experience in construction metalworking. We’ve been involved in design, engineering, manufacturing, installation, and inspection. That insight led us to develop a complete line of ready-to-install protection products—so you don’t have to hunt down separate steel vendors, painters, or installers to finish the job.
2. Are PROGUARD PACIFIC products better quality than what I’d find at a chain store?
Yes. While large retailers may offer similar-looking products, they often cut corners to protect their profit margins. Material thickness, build quality, and ease of installation are typically sacrificed. We design every piece with durability, simplicity, and long-term value in mind.
Choosing the Right Product
1. How do I choose the right product for my project?
While you browse our online product catalogue, you will discover numerous product models and series options – from entry-level models to customizable pieces, which will make this choice easy for you. Simply browse the product line and determine what is best for your project as it relates to durability and need. Explore the various parts of our website to find handy tools such as the order form.
2. What if I don’t see what I need?
We are continually manufacturing, creating new products, and solving customer problems. If you don’t see something which will work for your application, please feel free to contact us directly as we may have a solution in mind that is not shown online. Our staff and local manufacturing facility are ready to welcome and take on any project.
Shipping & Pickup
1. Can I pick up my order from your location?
All items can be picked up from our location in person if preferred, with loading assistance from our staff, if needed. We are also able to load customer couriers.
2. How long does it generally take to receive my order?
We try to keep the most popular inventory on the shelf and ready to ship at all times however depending on the specifications/preferences or customization of the order lead times may be required.
3. Will you ship the item to me? How does it work?
We are able to facilitate shipping for our customers, with logistical dialogue whether through phone or email. A good plan will make shipping and delivery successful as an order of items can become quite heavy.
Measurement & Layout
1. How should I take measurements to ensure a proper fit?
Most of our products use inside dimensions since those are the critical points when protecting a specific item. Accurate measurements help ensure everything fits cleanly and performs as intended.
2. What’s the correct way to measure and label product orientation?
Stand directly in front of the item you’re protecting—facing it—and take your measurements from that perspective. This includes layout direction, left/right-hand versions, offsets, and corner positioning.
3. What order should I measure in, and where do I note special requirements?
Measurements should be taken as width × depth × height (W x D x H). If your application needs an offset or left/right-hand version, include those details in the notes section of the order form. Height is typically based on the product series and can be found on our website.
Finish Options
1. What’s the standard finish?
All products come powder-coated in high-visibility, semi-gloss safety yellow. The advantage of powder coating is that it is available in a wide array of colours with a long-lasting durable finish.
2. Can I choose a different colour?
Absolutely. We offer a wide palette of colours for branding or visual harmony. In some circumstances, there may be an additional fee for the colour change depending on the quantity and colour chosen. Lead times may also be modified to accomidate.
3. What finish is used to protect your items from rust and corrosion?
All our products are finished with an exterior grade semi-gloss safety yellow powder-coated finish for maximum visibility, safety, and durability. Other anti-corrosion and rust finish options are available upon special order.
4. What other finishes are available?
We also offer:
– Priming: The advantage to priming is that the product will arrive ready to paint whatever colour schemes and design your location requires.
– Galvanizing: The advantage to galvanizing is that it will provide a very corrosion-resistant gray finish that will stand up in a wide variety of environments for a very long time.
– Bare Steel: The advantage of a bare steel finish (or lack thereof) is the ability to modify a particular item on-site during installation if required.
Installation & Ease of Use
1. Can I install these products myself?
Yes. We’ve engineered all our components for fast, tool-light installs. Anyone with basic construction knowledge and safe practices can handle it.
2. How long does it take to install?
Installation times vary from one product to the next based on design however as installers ourselves we have manufactured all our products to be as quick and easy to install as possible with minimum amounts of tools.
3. What is the best way to layout locations of products in my parking garage during the ordering process?
It is not uncommon to lose track of where your item locations are from the point of ordering to point of product delivery and installation. The best practice is to number the physical locations with a piece of tape and a sharpie or use numbered stickers (these can be purchased separately from amazon or a local craft store – we like these from Luter) to ease in finding the proper location at the time of install. The location numbers can then be filled into the printable ordering form on the website while performing layout so that when the product arrives you can go from location to location matching up the product and location listed on your ordering form with the physical numbered location in your parking garage.
Sustainability & Ethics
Are your products made responsibly?
Yes. PROGUARD PACIFIC is a firm believer in safety and employee worth. We have won multiple safety awards and are an active member of the Manufacturing Safety Alliance of BC. All our staff are valued, trained, and treated fairly regardless of race and social standing. We employ lean manufacturing processes to reduce waste, repurpose, and recycle whenever possible to minimize our impact on the environment.
Warranty & Support
Are your products warrantied?
We believe in the quality of our products and therefore always warrant against manufacturers’ defects. However, due to the intended nature of the product and that its intended use to absorb impact while protecting your asset, we do not warrant wear and tear or any damage that may be incurred on our products or any incidental, consequential, or special damages to the end user facility or property by outside forces or the individuals that have installed them. If more information is required on our terms and conditions, a liability waiver is available upon request.